03 9858 3659

Shipping & Returns

Shipping

Nexus Technology Australia Pty Ltd endeavors to fulfill its commitment to the stated shipping schedule but cannot guarantee to meet scheduled shipping times on all occasions. Shipping times are indicative only and Australia Computer Direct does not accept any liability for failure to meet scheduled shipping times or any inconvenience caused as a consequence.

Nexus Technology will afford a reasonable opportunity to its customers to examine goods for the purpose of ascertaining whether or not they conform to the purchase order. A period of 5 days from the date of delivery to alert Nexus Technology to non-conformity is given in the following situations:

  • Shipment of wrong/damaged products
  • Short shipment of products from a consignment
  • Missing cartons from multiple carton consignments in the above situations please contact the Returns Department

When placing an order with Nexus Technology Australia we require a physical street address as delivery is via a courier. Please note that a signatory needs to be at the delivery address to sign for and collect the goods. If there is no-one present, then the goods will be redirected back to Australia Computer Direct and will be sent back to you at your cost upon notification.

Goods may be delivered to a PO BOX as long a physical address is supplied and is able to be verified by the Web Sales Department.

Returns and Warranty Policy

The Invoice has to be presented for any Return To Base warranty on Computers for 12 months manufactures warranty also from date of invoice. Warranty will be void if goods have any physical damage, barcode label unclear, chipset or component burnt-out due to customer inappropriate implementation after confirmation. Warranty terms and conditions are based on Manufacturer RMA policy. Goods returned have to be in condition acceptable to our company. We (Nexus Technology Australia) has the right to reject any returns if there is nothing wrong with the goods, but you have changed your mind. Refund could ONLY be made within 7 days from the date of purchase upon 15% restock fee will be charged for such refund. A AU$85 labour fee will be charged of the goods is found to be no faulty and will not be held responsible for any software faults or any loss of data or information. Shipping fees will be inccured by customers if the warranty returns need to be shipped back to customers.

Nexus Technology Australia does not offer any express warranties. However, many of the products available through Nexus Technology Australia are covered by Manufacturers Warranties. If a product is covered by a manufacturers warranty, it will be stated on that products web page. Manufacturers warranty details are typically available at the manufacturers website.

MANUFACTURERS WARRANTY CONTACT

Manufacturer Phone
3COM 1800 678 515
3COM / US ROBOTICS 1800 628 324
3M 1800 020 320
ADAPTEC 02 9416 0687
ADOBE 1300 55 0205
AGFA 02 9391 6611
ALCATEL 1300 365 001
APC 03 9819 6288
BANKSIA 02 9424 2000
CISCO 03 9269 4299
COMPAQ 1300 36 0737
COMPUTER ASSOCIATES 03 9291 5270
COREL 02 9959 1902
CREATIVE PACIFIC 03 9899 9051
D-LINK 02 9417 1077
DIAMOND 02 4945 4445
DIGI 03 9830 4555
ENCYCLOPEDIA BRITANNICA 1800 80 1001
EPSON 1800 028 301
ERICSSON 08 9479 7000
FUJITSU 1800 808 986
FUJITSU STORAGE 03 9265 0200
HEWLETT-PACKARD 13 13 47
HONEYWELL 1800 80 9120
IBM 13 2426
IMATION 1800 225 566
INPRISE 02 9248 0900
INTEL 1800 649 931
INTERPLAY 03 9927 2500
IOMEGA 02 9955 2455
ION AUSTRALIA 03 9642 1988
KINGSTON 03 9690 9699
KODAK 03 9850 5815
LEXMARK 1300 36 2192
LOTUS 03 9698 3100
MADGE NETWORKS 03 9823 6235
MAESTRO 02 4975 3402
MATTEL 03 9425 5222
MCAFEE NETWORK ASSOCIATES 03 9525 8200
MICROGRAFX 02 9415 2642
MICROSOFT 13 2058
MULTIACTIVE 03 8862 0200
NEC 13 1632
NETCOMM 02 9424 2000
NETGEAR 1800 787 638
NOKIA 02 9513 9500
NORTEL 13 1889
NOVELL 03 9558 8656
OKI 03 9690 9855
OMNIPAGE 03 9897 3755
OPTION INTERNATIONAL 02 9960 7038
PHILIPS 1300 36 0686
PROSOFT 03 9574 8983
QUANTUM 03 9857 4000
RED HAT 03 9600 3060
SI Computer Products 02 6239 2515
SILICON GRAPHICS 02 9690 0692
SIMPLE TECH 02 6283 0700
SMC 02 9416 0495
SONY 1300 137 669
STORAGETEK 03 9699 1033
SYMANTEC 02 8879 1000
TARGUS 02 9807 1222
TEKTRONIX 03 9836 3355
TELSTRA 1800 15 1141
TOSHIBA 1800 680 662
VERITAS 03 9545 3100
VIAGRAFIX 08 9339 3111
VISIO 1800 64 7227
XIRCOM 03 9251 3111
CANON 02 9805 2798